Terms & Conditions

1. Definitions

'We' and 'Red Spark' refer to the establishment registered in the Kingdom of Saudi Arabia under the commercial registration shown in the site footer. 'Client' means any person or entity engaging us for a service.

2. Scope of services

Services, their scope and deliverables are defined in a separate quotation or service agreement signed by both parties. Content published on this website is indicative and does not constitute a binding offer.

3. Fees and payment

Prices shown on the pricing page are indicative, stated in Saudi riyals and exclude 15% VAT. The final price is set out in the approved quotation.

Management fees are payable in advance at the start of each month. The media budget is paid by the Client directly to the advertising platforms and does not pass through us.

Payment more than 15 days late may result in a temporary suspension of service, following written notice.

4. Client responsibilities

The Client agrees to grant the access required to advertising accounts and the website, and to provide accurate information about their business and products.

The Client is responsible for the legality of the products and services advertised and for holding any licences required under Saudi law.

5. Results and warranties

We do not guarantee specific outcomes in sales, search rankings or return on ad spend. Campaign performance is affected by factors outside our control, including competition, product quality, pricing and platform policy.

Any figures or case studies on this site represent past results for specific clients in specific circumstances, and are not a promise of comparable outcomes.

6. Intellectual property

Ownership of the advertising content and designs we produce for the Client transfers to them once all fees are settled. Our internal tools and methodologies remain ours.

Advertising accounts, pixels and analytics properties remain registered in the Client's name and their property in all circumstances.

7. Confidentiality

We keep the Client's data and figures confidential and disclose them to no third party. Any use of a Client's name or results in a case study happens only with prior written consent.

8. Termination

Either party may terminate on 30 days' written notice. There are no termination penalties. Work already paid for in the current month is completed.

On termination we hand over all access, files and documentation relating to the Client's accounts within 14 working days.

9. Limitation of liability

We are not liable for indirect or consequential loss. In all cases our total liability is limited to the management fees paid in the three months preceding the incident.

We are not liable for the suspension or restriction of advertising accounts by the platforms, whether due to their policies or to the nature of the Client's business.

10. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in Riyadh have jurisdiction over any dispute arising from them.